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  • Terms and conditions

    Terms and conditions

    Koivisto Studio avoin yhtiö 2834218-4 sells products to private persons in Finland and abroad. Viilu is a trademark owned by Koivisto Studio ay. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

    Contact information for online shop

    E-mail: info@viilu.fi
    Telephone: +358 50 444 9696
    Address: Kalliolantie 99, Karkkila, Finland



    The orders are sent through the Finnish Postal Office (Posti) and will be shipped in 2-5 working days. In Finland you can also choose Matkahuolto as a shipping option or you can pick up your order from Koivisto Studio, Kalliolantie 99, Karkkila.

    All orders are shipped with the tracking information, you get the tracking number via your e-mail once the order has been shipped. When orders are shipped, it takes 2-4 work days to arrive in Finland. It takes 4-14 work days for delivery in other European countries depending on the country.

    Shipping costs:

    Finland Parcel Posti with tracking number 5,00€
    Finland Parcel Matkahuolto with tracking number 5,00€
    Group 1 Estonia, Germany, Latvia, Lithuania, Sweden 9,90€
    Group 2 Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland, Slovakia 15,00€
    Rest of EU 20,00€

    Contact us info@viilu.fi, if you are living elsewhere. We can then organize the shipping for you.



    If for some reason you are not satisfied with the item you have purchased, you can return your order within 14 days of delivery. All of the returned items must be in the same condition and in the original packaging as they were when purchased. Viilu (Koivisto Studio ay) is not responsible for packages mailed back to us, therefore we suggest that you use a trackable mail service when returning an order. Before sending any returns, contact us by email info@viilu.fi.

    After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Refund times depend on your credit or debit card company. Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the District Court of Western Uusimaa Nyland.



    Payments are accepted through PayPal, Visa, Mastercard, American Express and Discover. In Finland the payments are accepted also through Visma Pay payment transfer service.


    Visma Pay payment

    Visma Pay (Paybyway Oy, business-id FI24865594) is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Visma Pay. Visma Pay or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

    The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

    Read more about Visma Pay: https://www.visma.fi/vismapay/

    With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

    MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

    Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

    Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

    Contact Visma Pay

    Visma Pay, Paybyway Oy (business-id FI24865594)
    E-mail: helpdesk@vismapay.com
    Telephone: +358 9 315 42 037 (workdays 9-17)
    Address: Laserkatu 6, 53850 Lappeenranta, Finland


    Privacy Policy

    All personal information is kept confidential, the information will not be sold, shared or traded. More about our Privacy Policy here: https://www.viilu.fi/privacy-policy/