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  • Terms and conditions

    Terms and conditions

    Koivisto Studio avoin yhtiö 2834218-4 sells products to private persons in Finland and abroad. Viilu is a trademark owned by Koivisto Studio ay. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

    Contact information for online shop

    E-mail: info@viilu.fi
    Telephone: +358 50 444 9696
    Address: Kalliolantie 99, Karkkila, Finland

     

    Shipping

    The orders are sent through the Finnish Postal Office (Posti) and will be shipped in 2-5 working days. In Finland you can also choose Matkahuolto as a shipping option or you can pick up your order from Koivisto Studio, Kalliolantie 99, Karkkila.

    All orders are shipped with the tracking information, you get the tracking number via your e-mail once the order has been shipped. When orders are shipped, it takes 2-4 work days to arrive in Finland. It takes 4-14 work days for delivery in other European countries depending on the country.

    Shipping costs:

    Finland Parcel Posti with tracking number 5,00€
    Finland Parcel Matkahuolto with tracking number 5,00€
    Group 1 Estonia, Germany, Latvia, Lithuania, Sweden 9,90€
    Group 2 Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland, Slovakia 15,00€
    Rest of EU 20,00€

    Contact us info@viilu.fi, if you are living elsewhere. We can then organize the shipping for you.

     

    Refund

    If for some reason you are not satisfied with the item you have purchased, you can return your order within 14 days of delivery. All of the returned items must be in the same condition and in the original packaging as they were when purchased. Viilu (Koivisto Studio ay) is not responsible for packages mailed back to us, therefore we suggest that you use a trackable mail service when returning an order. Before sending any returns, contact us by email info@viilu.fi.

    After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Refund times depend on your credit or debit card company. Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the District Court of Western Uusimaa Nyland.

     

    Payment

    Payments are accepted through PayPal, Visa, Mastercard, American Express and Discover.

     

    Privacy Policy

    All personal information is kept confidential, the information will not be sold, shared or traded. More about our Privacy Policy here: https://www.viilu.fi/privacy-policy/