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Terms and conditions

Shipping

The orders are sent through the Finnish Postal Office (Posti) and will be shipped in 1-5 working days. You can also pick up your order from Koivisto Studio, Kalliolantie 99, Karkkila.viilu jewelry is a trademark owned by Koivisto Studio ay.

All orders outside Finland are shipped with the tracking information, you get the tracking number via your e-mail once the order has been shipped. When orders are shipped, it takes 1-3 work days to arrive in Finland. It takes 4-14 work days for delivery in other European countries depending on the country.

Shipping costs:

Finland Basic letter no tracking number 2,50€
Finland Parcel with tracking number 5,00€
Group 1 Estonia, Germany, Latvia, Lithuania, Sweden 5,00€
Group 2 Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland, Slovakia 15,00€
Rest of Europe 20,00€

Contact us info@viilu.fi, if you are living outside Europe. We can then organize the shipping for you.

 

Refund

If for some reason you are not satisfied with the item you have purchased, you can return your order within 14 days of delivery. All of the returned items must be in the same condition and in the original packaging as they were when purchased. viilu jewelry is not responsible for packages mailed back to us, therefore we suggest that you use a trackable mail service when returning an order. Before sending any returns, contact us by email info@viilu.fi.

After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Refund times depend on your credit or debit card company. Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the District Court of Western Uusimaa Nyland.

 

Payment

Payment is accepted through PayPal, Visa, Mastercard, American Express and Discover. All the prices on the website are in euros and include Finnish VAT (24%).

We reserve the right to change the prices.

 

Privacy Policy

All personal information is kept confidential, the information will not be sold, shared or traded. More about our Privacy Policy here: http://www.viilu.fi/privacy-policy/